FAQ

What time is check in and check out?

Check in from 12:00 p.m. and check out before 12:00 p.m.

Can I leave the room late?

Check out before 12:00 p.m.

Can I choose the type of bed in my room? (Large bed – two beds)

Yes, you can choose the type of bed. We will ask you to make your selection when booking.

Do the rooms have a balcony or terrace? Can I reserve one?

All of our exterior rooms have a balcony overlooking the street Las Fuentes. They are also quiet as they have double glazing to provide soundproofing. When you make your reservation please specify in the comments section whether you prefer an exterior or interior room and we will try to fulfil your request. The interior rooms do not have a balcony, but they have large windows and are very luminous and quiet.

Are there non-smoking rooms?

Smoking is not allowed in any part of the establishment.

How many storeys does the building have? Is there a lift?

The building has four floors. The hostel is on the first floor and we have a lift for when you come up with luggage.

Is there air conditioning in the rooms? Does it work all year round?

Yes, we have air-conditioning and heating throughout our facilities. You can adjust it as you wish with the remote controls that you have in your room.

Is your hotel adapted for the handicapped?

No, at the moment.

Can you keep my luggage when I leave the room?

Yes, you can leave your luggage with us until your departure or your flight time; we will look after it.

Is there a safe place to park my car? How much does it cost?

The closest and most comfortable car park is the one in Plaza Mayor.

Does the hotel have an Internet or e-mail terminal for guests?

We have two computers in our lobby with free Internet access.

Do you have high-speed internet in the room for my portable computer?Is it wireless?

Yes, we also have a free Wi-Fi connection for all of our guests. Our reception staff will help you connect.

Do you have a quiet, romantic room? How can I reserve it?

All of the rooms are very quiet and are soundproofed from the street noise with Climalit double glazing. The décor is warm and homely and is liked by many of our guests according to their comments on the Internet.

What languages are spoken in Reception?

English, French and Arabic are spoken in the mornings and English is spoken the rest of the day.

Where may I rent a car?

You can hire a car at the airport, the Atocha train station or via the Internet.

How far are you from the Puerta del Sol?

200 m. approximately, 4 or 5 minutes on foot.

How far are you from the Prado Museum?

1,100 Km., on foot around 15 nad 20 minutes.

How much does a taxi from the airport cost? How long does it take?

A taxi from the airport will cost approximately €30-35, depending on traffic and it usually takes around 30 minutes.

In what kind of a neighbourhood are you?

The hostel is located in the old quarter of the Villa de Madrid.

I am travelling to attend a trade fair at IFEMA: will it be easy to reach from your hotel?

From the hostel take the metro at Opera to the Trade Fair Park Juan Carlos I, it takes around 40 minutes.